AI PATIENT INTAKE · SOUTH AFRICA
No more clipboard chaos. No more asking the same questions twice. Your next patient walks in — and you already know why they're there. WhatsApp-first, web fallback for the rest.
Lower back pain, 3 weeks. No trauma. Worsens with prolonged sitting.
This week
Illustrative mockup — not measured.
How It Works
Create an intake in the dashboard. A WhatsApp message fires instantly.
New intake
WhatsApp message sent ✓
A short series of guided questions in the channel they already use. Done in a tap or two.
ICD-10 codes, risk flags, and medical aid details — before they walk in.
Lower back pain, 3 weeks. No trauma. Worsens with prolonged sitting.
Illustrative mockup — not measured.
Built Around Your Workflow
Patients complete intake entirely inside WhatsApp — or via web fallback if they prefer.
Designed for 1-tap completion
Each submission is processed into a clinical summary with ICD-10 code suggestions and risk flags — ready before the patient arrives.
ICD-10 code suggestions on every intake
Your patients' data is protected to the standard POPIA and HPCSA require — consent captured, records retained, compliance handled.
6-year HPCSA record retention, enforced automatically
Add your own questions to the intake form — text, yes/no, or number fields. Appears in both WhatsApp and the web fallback.
Works in both WhatsApp and web fallback
Patients or staff can attach referral letters, ID documents, and medical aid cards directly to the intake session.
Referral letters, ID docs, medical aid cards
Track upcoming and past appointments, mark no-shows, and see your no-show rate on the dashboard.
No-show rate tracked automatically per practice
Compliance
POPIA and HPCSA aren't a marketing badge here — they're wired through the product. Six things every regulator-aware practitioner asks about, answered plainly.
Every patient gives explicit consent before intake. Consent versioning (currently v1.2.0) names every party with access to personal health information, including our data processor.
All personal health information is encrypted in transit and at rest, on managed Postgres and Vercel edge infrastructure.
Records are retained for 6 years in line with HPCSA Ethical Rule 5 and the National Health Act 14 of 2003. Enforced automatically — no practitioner action required.
Every action on patient data is written to a tamper-evident, append-only audit log. POPIA §17 (documentation of processing) and §19 (security safeguards) aligned.
Patients can request access to or deletion of their data. We handle the DSAR workflow end-to-end on Starter; Growth and above get self-serve DSAR tooling.
Patient data is hosted in the EU (Ireland region) on Supabase managed infrastructure. Disclosed in the consent flow and Privacy Notice. No undisclosed third parties.
Full Privacy Notice and DSAR procedure available on request — hello@entriva.co.za.
Competitive Edge
Pricing
Per location · Cancel anytime · 14-day free trial on all plans.
Digital intake removes the friction that drives no-shows: forgotten forms, lost paperwork, last-minute drop-offs. Recover a handful of appointments a month — Entriva pays for itself and still puts money back into the practice.
Core intake automation for a single practice.
Modelled break-even: ~2 recovered no-shows/month
Everything your practice needs, fully compliant.
Modelled break-even: ~3 recovered no-shows/month
Multi-location scale with premium support.
Built for practices where every no-show costs more
Roadmap
On our roadmap: Healthbridge & MedEDI integration. Network practices get early-access priority when these ship.
Not seeing fewer no-shows in 30 days? We'll refund every cent — no questions asked.
How it works: free 14-day trial, first billed on day 15, then a 30-day refund window — your money-back guarantee runs through day 45.
14-day free trial on all plans · No credit card required · Cancel anytime · Per location
FAQ
Every intake also has a web fallback link. If a patient can't use WhatsApp, they complete the same form in their browser — no app required. You get the same clinical summary either way.
Yes. Explicit consent is captured and versioned for every patient. All personal health information is encrypted. Records are retained for 6 years automatically in line with HPCSA requirements.
No. Patients complete the entire intake form inside WhatsApp — the app they already have. No download, no login, no friction.
Setup is fast — usually one session, not a project. Add your practice details, configure your intake questions, and you're ready to send your first intake link.
Yes. Entriva integrates with leading South African practice management and billing systems. Contact us to confirm compatibility with your specific setup.
Yes. Growth and Dominate plans include custom intake questions — text, yes/no, or number fields — that appear in both the WhatsApp flow and the web fallback.
Full access to the Growth plan for 14 days. No credit card required. You only pay if you choose to continue after the trial.
Your 8am patient fills in their history at 7:50am. You open Entriva at 7:59am. You already know it's lower back pain, 3 weeks, worsening with prolonged sitting. That's the product.
Start free trial — no credit card